Ask our Adviser: Questions on Super, Retirement, Financial Advice and Life Insurance

In this article- our co-founder and Senior Financial Adviser- Chris Brown, answers a range of common questions about financial advice, retirement, superannuation and life insurance.

– I heard my Super already covers me so why should I get more life or income insurance cover? Why do I need to consider cover outside Super when it is easier on my pocket through Super?
 

The types of life insurance available in a super fund – being life (death), total and permanent disability and income protection (or salary continuance) insurance- can be extremely important to someone or their loved ones in the event of an expected death, illness, or injury. 

It is true that super funds may have some in built life insurance cover within them. However, these cover types/ amounts often do not match a person’s actual requirements for cover- which can include covering debt, providing income replacement, and covering medical expenses or funeral expenses. 

A financial adviser will always consider a client’s existing life insurance coverage and whether that should be retained, topped up or replaced as part of their advice. 

The ‘group insurance’ often attached to employer and industry super funds have policy terms that are less generous and can be cancelled or modified by the fund at any time, and so a more comprehensive ‘retail’ life insurance policy (generally only available through a licensed financial adviser)- should also be considered.   

In addition to more comprehensive policy terms which cannot be altered by the insurer once in place, ‘retail’ life policies can offer more flexibility to have premium payment taken from any super fund or outside superannuation or a combination of both. 

For cashflow purposes someone may still choose to fund their insurance cover from superannuation. 

When deciding on whether to pay for cover from superannuation or from personal cashflow- there are also considerations an adviser can guide a client on including: any tax credits/ deductions that may reduce the net cost of insurance premiums depending on the payment choice, and any tax payable on insurance claim proceeds depending on the cover ownership/ payment choice. 

Cover within super also never has trauma/ critical illness cover as this always needs to be owned/ paid for outside super. This important cover provides a lump sum if someone suffers from a critical illness such as heart attack, cancer or stroke (with no work test) and survives the event. So, relying only on cover within superannuation alone means missing out on this important cover. 

A financial adviser can determine the correct levels and types of covers a client requires, and then match insurance policy solutions that suit their needs and payment preferences.

 

– At what age should I start planning for retirement?
 

You could say as early as possible to build retirement assets and benefit from long term compounding returns. 

However, that is not always realistic when people often have many other financial objectives over their lives to be concerned with before retirement such as purchasing an ideal home, raising children, paying off debt, and travel. 

We choose to work specifically with people over 50 and to help them with their retirement plans. 

We think that getting financial advice in your 50’s is an ideal time to start prospering. Because (usually):

You are at your peak career earnings

If you have children, they are likely older and less dependent on you  

Your mortgage might be paid off or is on track to be soon

You are close enough to retirement to be clear on what you want 

You have great life experience behind you, but still time on your side if you take action ASAP

This all means great planning opportunities to make the most financially of your remaining work years if you partner with a financial adviser in your 50’s. 

However- if any of the above factors are not true, or if you are over 60- then you need help from a financial adviser even more as it’s going to take some heavy Iifting to get you to a comfortable retirement position.

 

– What are the benefits of a financial adviser for retirement

In general- financial advisers help clients to achieve more wealth, more time and more peace of mind. 

A financial adviser can help to define what someone’s unique retirement looks like, can quantify the financial resources required to achieve that, and put in place strategies to maximise the chances of building the required financial position to support their retirement lifestyle. 

By having an objective professional to assist with major financial decisions and coach clients through difficult times – positive decision making is encouraged which can make great benefits to a client’s long-term financial health.
 

– Has Retirement got anything to do with Wealth Creation? How are they related and can I use the same adviser for both?
 

The two are definitely related! Wealth creation involves activities and strategies to acquire wealth and assets over time. Retirement planning requires assets which then need to be converted or organised into effective income streams to fund a life without paid work. So the wealth creation activities be it building superannuation, cash savings, or property equity- all help with later retirement planning. There are also clients who don’t wish to ever stop working but wish to get into a solid financial position through wealth creation and then keep working by choice not through necessity. The same financial adviser can assist with both wealth creation and retirement (our business however only takes on new clients 50 years and older).
 

– I have heard that financial planners are ideally for wealthy people with many assets. Can anyone get access to their services and is it affordable?
 

This is a popular misconception; financial planners can provide valuable services to people from all walks of life. The cost of delivering financial advice has increased in recent years due to increasing regulation and less advisers in Australia. But we provide a complimentary initial call with anyone over 50 and can quickly determine if we can help them and will only take on new clients where we can add value in excess of our transparent professional fees.

 

– I heard a lot of people lost money in their Super during the 2008 GFC and now there is talk of inflation and recession. Should I invest in cash instead of Super to protect my funds?
 

Firstly – we would ask you to think more broadly that superannuation it is not itself a type of investment. Its better to think of a super fund as being a tax structure or an investment vehicle and within that you can save and invest into different types of investments (or ‘asset classes’) including shares, property, bonds, and cash. 

Inside superannuation you can also have low risk assets for all or a significant part of your super – like cash, and depending on your fund- even a range of term deposits. Superannuation also provides an extremely tax effective place to hold your investments. 

So the question then is not if its super vs non super- its more whether you should be invested in a diversified investment portfolio (like you may be already in super) or just in cash (like in an interest earning bank account). 

We would recommend you review how much percentage you hold of your super in growth assets (like shares and property) vs income assets (like cash and bonds) and see if that suits your comfort level. 

We would also ask what is the purpose behind these funds and does this still match what you need them to do? 

If the funds are not required immediately (or you are below 60 and cannot access superannuation funds yet) then a more balanced approach to your investment could still be a good fit as cash returns also do fluctuate, cash generally doesn’t provide a growing income stream to combat inflation over time, and in the long-term cash has not provided the same returns as a more diversified investment approach. 

Its important to diversify and we believe in not having too much in any one extreme- ie all shares or all cash. 

Quite often the best course of action when investments move around is to do nothing as long as your goals or purpose hasn’t changed. 

But we realise that can be hard to do which is why financial advisers like us provide reviews, reassurance and behavioural coaching to clients to ensure they don’t make financial mistakes and can rest easy.

 

– What is an ideal minimum amount in assets to have before ‘retiring’.
 

The answer is ‘it depends’! We work with a client to first determine what their ideal retirement looks like and then work backwards from there to quantify the financial resources required to accomplish those lifestyle objectives and then develop a plan with strategies to achieve that. Determining how much someone intends to spend in retirement is an important step and we have written an article on what a retiree typically spends in retirement here
 

– My home is my retirement nest egg as I have focussed on paying it down. I dont have anything else. How can I retire when I cant move out and it wont generate income for  me unless I rent it out. If I rent it out, where will I live? I dont want any debt.
 

Having a home owned outright provides important financial security entering retirement. It can provide us with the basics of shelter- but also the intangible and lifestyle benefits associated with our own home. A principal residence also has generally no tax on capital gains and is also an exempt asset from Centrelink Age Pension asset test. If someone is 67 or older and happy to live on the Centrelink Age Pension alone- then retaining all their wealth in their home might work. 

To have a more comfortable life in retirement though requires an additional layer of retirement income and this would require other assets/ income sources. 

If there was an ability to work to earn more income and cashflow prior to retirement- then additional retirement assets including superannuation could be built up to supplement Centrelink Age Pension. 

There are some options for potentially releasing some equity in a principal residence to create income- however these would require the creation of debt against the home over time. 

Otherwise downsizing the home could be considered to free up more investment assets to fund a more comfortable retirement (than just what the Centrelink Age Pension allows).
 

– If my spouse passes away what happens to their assets or superannuation. Can you help with my will or do I need lawyers?
 

When a person passes away- what happens to their assets depends on whether an asset forms part of their estate or not, and what legal documents are in place such as a legal will or a superannuation binding death benefit nomination form. 

We can assist with beneficiary nomination forms for superannuation and life insurance policies. But to achieve the best estate planning outcomes and to draft legal documents such as wills and powers of attorney it is important to see an estate planning lawyer who can provide expert advice. 

One of the key estate planning lawyers that we partner with recently wrote a very good article for our blog which covers legal wills and common myths and misconceptions- which can be read here
 

– I have been told to always control my money. How can I do that with an adviser?

We respect that our client’s money is their money at all times. 

We only use major trusted, transparent financial products that our clients have full visibility over. 

We provide tailored advice to our clients who can then put in place only the strategies they are comfortable with- retaining control over their finances. 

Clients of Chapters Retirement Partners commit to working with us for only 12 months at a time by signing an Annual Services Agreement for the 12 months ahead. This gives them control to only choose to continue to work with us if we continue to deliver value and provide great guidance and service. 

Note: in the last 12 months we have had 100% of clients renew their annual agreement to partner with us for the next year which is a great vote of confidence in the satisfaction of our clients working with us! 

 

Chapters Retirement Partners are experts in the areas of superannuation and retirement. We find people just want to get clear on what’s going on and know where exactly they stand.

Chapters Retirement Partners will provide a complimentary and honest assessment if they can help someone and won’t undertake any work from there unless they can add value.

Australians over 50 years old can book a private phone consultation on this link right now and start taking position action today- https://calendly.com/finishstrong/15min

 

The information contained above is general in nature and has been prepared without considering your objectives, financial situation or needs. You should, before acting on any advice, consider its appropriateness to your circumstances (including your objectives, financial situation and needs). You should also consider the relevant PDS before making any decision about any product.

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Privacy Policy

1. Introduction

1.1 Count Limited and its related bodies corporate (collectively ‘Count’, ‘we’, ‘us’, ‘our’) respect your privacy and are committed to protecting your privacy. We understand the importance you attach to information that identifies you (your ‘personal information’) and we want to help you protect it.

1.2 We are bound by, and committed to supporting, applicable privacy legislation including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy (‘Policy’) explains how we collect, hold, use, and disclose your personal information that we may obtain when you submit information to us in person, by mail or email, or by visiting our website.


2. How do we collect and hold personal information about you?

2.1 We collect personal information from you in a variety of methods. Examples of how we collect personal information include: 

  • Through communications between you and our representatives or your adviser or accountant;
  • Your use of our website;
  • Completing application forms in relation to products and services;
  • Other avenues, where required to meet regulatory requirements and comply with the law;
  • When you apply for employment with us;
  • Through marketing activities which request information from you, such as surveys.

2.2 Because our products and services are often offered by intermediaries such as financial planners, solicitors, or accountants, we may collect personal information about you from these third parties.

2.3 You can deal with us anonymously or by pseudonym unless it is impractical for us to deal with you where you have not identified yourself or have used a pseudonym. We require certain personal information to provide you with services and information. If you do not provide us with certain personal information, we may not be able to provide you with access to those services or respond to your request for information.

2.4 We will only collect personal information from you where it is reasonably necessary for us to provide our services to you or to perform our functions or activities.

2.5 We will only collect sensitive information from you with your consent, except in permitted general situations which include:

  • The collection of the information is required or authorised by or under an Australian law or a court/tribunal order;
  • The collection is necessary to address a threat to an individual’s life, health, or safety; and
  • Permitted health situations.

2.6 We may hold your information electronically or physically and have in place appropriate data and physical security measures and protocols to protect that information from loss or from disclosure not contemplated by this Policy.


3. What type of personal information do we collect?

3.1 The type of personal information we may collect from you includes (but is not limited to):

  • Names, address, email, phone numbers, and job titles;
  • Information in identification documents such as your passport or driver’s licence;
  • Tax file numbers (TFNs) and other identification numbers such as Medicare number;
  • Date of birth and gender;
  • Financial information;
  • Details of superannuation and insurance arrangements;
  • Sensitive information (with your consent), such as health information or membership details of professional or trade associations or political parties;
  • Bank account details, shareholdings, and details of investments;
  • Educational qualifications, employment history, and salary;
  • Visa or work permit status;
  • Personal information about your spouse and dependants.


4. How do we use your personal information?

4.1 We will use the information you supply for the purpose of providing you with the service(s) agreed under our engagement and related services, such as accounting or business advisory services, or to meet obligations we may have at law, including in relation to health and safety.

4.2 We may also use the information we collect for our internal business and management processes (for example, accounting or auditing purposes), monitoring and improving our website, keeping you informed about our services and company news, and for any other purposes that would be reasonably expected by you and to allow us to comply with our obligations under the law.

4.3 We may also use personal information we have collected from you for the purpose of marketing our services. If you do not want to receive marketing material from us, you can unsubscribe by contacting us as detailed below:

  • For electronic communications, you can click on the unsubscribe function in the communication;
  • For hard copy communications, you can email us using the details in the ‘How to contact us’ section of our website informing us that you wish to unsubscribe http://www.count.au/Contact-Us.


5. How do we disclose your personal information?

5.1 Your personal information will only be disclosed:

  • To our employees, contractors, consultants, dealers, agents, or advisors as required to provide our services to you or for related purposes;
  • To suppliers and service providers (for example, accounting or auditing service providers or our website hosting service providers) in connection with our provision of services to you;
  • Where you have consented to the disclosure;
  • Where required or authorised to do so under an Australian law, court or tribunal order, or other governmental or regulatory body or agency;
  • In permitted health situations;
  • If we believe that the use or disclosure of the information is reasonably necessary for enforcement-related activities conducted by, or on behalf of, an enforcement body; or
  • In connection with an actual or proposed sale, reorganisation, or transfer of all or part of our business, including as set out in clause 16.1.

5.2 We may use, store, process, or back-up your personal information on servers that are located overseas (including through third-party service providers). The privacy laws in other countries might not be the same as in Australia. However, where we provide your personal information to third parties overseas, we will take such steps as are reasonable to ensure that your information is handled and stored in accordance with Australian privacy laws and this Policy. Currently, we use outsourced service providers in the Philippines, India, and Serbia.


6. Access to your personal information

6.1 You can request us to provide you with access to personal information we hold about you by sending us an email: privacy@count.au (no spam please) or writing to us at Level 1, 45 Clarence Street, Sydney NSW 2000.

6.2 We may allow an inspection of your personal information in person, or provide copies or a summary of relevant documents, depending on what is the most appropriate in the circumstances. Any charge we make for providing access will be reasonable and will not apply to lodging a request for access. Your request to access your personal information will be dealt with in a reasonable time.

6.3 Note that we need not provide access to personal information if a request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonable interference with another person’s privacy, or be a breach of the law. If we refuse access, we will provide you with reasons for doing so.


7. Accuracy and correction

7.1 To enable us to keep our records properly, please notify us if you believe that any information we hold about you is inaccurate, incomplete, or out of date and we will take reasonable steps, in the circumstances, to ensure that it is corrected. You can notify us by sending us an email: privacy@count.au (no spam please) or writing to us at Level 1, 45 Clarence Street, Sydney NSW 2000.


8. Our security procedures

8.1 We take your privacy and the privacy of our associated entities and their clients very seriously. We will take reasonable steps in the circumstances to protect any personal information you provide to us from misuse, interference, or loss and unauthorised access, modification, and disclosure.

8.2 We will also deidentify and destroy the personal information we hold about you once our legal obligations cease. Our security procedures are reviewed from time to time and we update them when relevant.

8.3 Please be aware that the transmission of data over the internet is never guaranteed to be completely secure. It is possible that third parties not under our control may be able to access or intercept transmissions or private communications without our permission or knowledge. We take all reasonable steps, in the circumstances, to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Such transmissions are done at your own risk.


9. Data breach notification

9.1 We are required to give notice to the Office of the Australian Information Commissioner (OAIC) and affected individuals of an “eligible data breach”. This means that if we hold personal information about you, and there is unauthorised access to or disclosure of your personal information, and if you, as the “affected individual” would be likely to suffer serious harm from this access or disclosure, we must notify both you and the OAIC.

9.2 “Serious harm” could include identity theft, threats to physical safety, economic and financial harm, harm to reputation, embarrassment, discrimination, or harassment. The test is whether a “reasonable person” would expect you to suffer serious harm.

9.3 If you are likely to suffer serious harm from a data breach, we will notify you of:

  • The nature of the eligible data breach (i.e., how the information was accessed or disclosed);
  • The type of information that was accessed or disclosed;
  • The steps that we have taken to control or reduce the harm, and those that we plan to take;
  • Any assistance we can offer you, such as arranging for credit monitoring;
  • Anything that we can suggest you can do to assist yourself or mitigate the harm;
  • Whether the breach has also been notified to the OAIC;
  • How you can contact us for information or to complain; and
  • How to make a complaint with the OAIC.

9.4 We will notify you using the same method that we usually use to communicate with you. If it is not practicable for us to notify you personally, we will publish the notification on our website.

9.5 There are some circumstances in which we do not have to notify you of a data breach. These include:

  • Where we have taken remedial action before any serious harm has been caused by the breach;
  • If you have been notified of the breach by another entity;
  • If notification would be inconsistent with Commonwealth secrecy laws; or
  • Where the OAIC declares that notification does not have to be given.

9.6 Depending on the nature of the breach and the harm, we may voluntarily inform other third parties such as the police or other regulators or professional bodies.


10. Identifiers

10.1 We will not adopt as our own any government identifiers you may provide to us such as TFNs and will not store these identifiers on any information.


11. Links to other sites

11.1 We may provide links to other sites for you to access. You should be aware that these other sites are not subject to this Policy or our privacy standards and procedures. You will need to contact them directly to ascertain their privacy standards.


12. Cookies

12.1 Our website may deposit “cookies” on a visitor’s computer. Cookies are pieces of information that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies are only sent back to the website that deposited them when a visitor returns to that site.

12.2 Cookies make it easier for you by saving your preferences while you are at our site. We never save personal identifiable information in cookies. Most web browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent.


13. Changes to our Privacy Policy

13.1 From time to time, we may vary this Policy for any reason. We will publish any changes on this website.

13.2 By continuing to use our website and continuing to provide us with your information, you confirm your acceptance of these changes.


14. Complaints resolution

14.1 We are committed to providing a fair and responsible system for the handling of complaints from parties whose personal information we hold. If you have any concerns regarding the way we have handled your privacy, please send us an email at privacy@count.au or write to us at Level 1, 45 Clarence Street, Sydney NSW 2000. We will address any concerns you have through our complaints handling process and we will inform you of the outcome of your complaint within a reasonable timeframe.

14.2 If after receiving our response, you still consider that your privacy complaint has not been resolved, you may refer your concerns to the Office of the Australian Information Commissioner at www.oaic.gov.au.