How To Keep A Lid On Your Energy Bills

With the price of utility bills set to double over the next 12 months, many of us will be looking for ways to reduce our energy consumption, and our energy bills.  We’ve given this some thought as well, and come up with ways you can keep a lid on your energy bills.

6 Ways To Reduce Your Year Round Energy Bills

Some energy-saving ideas work all year round.  Here are a few we’ve thought of.

Invest In Solar Panels And Arrange Your Power Usage So You’re Using Your Own Power

This truly is the best way to reduce your energy bills.  Granted, they’re an up-front expense but when correctly installed, they pay for themselves very quickly.  Installed correctly means on an unshaded roof, preferably facing north, although west-facing here in Perth also works well for mid to late afternoon power generation.  Synergy’s higher buy-back tariff also kicks in for power generated from mid-afternoon onwards.

To get maximum benefits from your solar panels, schedule your major electricity consuming activities for times when the panels are generating at maximum, or close to maximum, capacity.  For instance, instead of turning on the dishwasher at night, run it during the day (use a timer switch if you’re not there to turn it on).  Do your washing during the day if you can (and use a clothes line not a clothes drier!).  Turn on the pool pump during the day (or invest in a solar-powered one).  And so on….

Invest In Energy Efficient Appliances

Replace your old energy devouring appliances.

The days of power-guzzling TVs, refrigerators, lights and other appliances have long gone.  Today’s sleek modern appliances are mostly designed to use as little energy as possible whilst still delivering the same results.  Make a point of studying the star rating of every appliance you buy and where possible going for the best-ranked ones you can afford.  At a bare minimum, invest in energy saving lighting.

And Switch Them Off At The Wall When Not In Use

Get into the habit of turning off electrical appliances at the wall socket.  Many still use a bit of energy even when turned off.

Block Leaky Doors And Windows

This tip works well any time of the year.  Seal cracks in windowsill and around doors to minimise the loss of cool air (and warm air in winter).

Keep Internal Temperatures Steady

Instead of giving in to the temptation to crank up the heating, or air-conditioning because it’s colder or hotter outside, do what the manufacturers recommend and keep them running at a consistent temperature.  Most of these appliances work far more efficiently when you do this.

For New Builds

If you’re in the process of building a new home, implement energy-saving design features right from the start.  When done correctly, they can completely do away with (or drastically reduce) the need for any type of cooling or heating systems.

7 Ways To Reduce Your Summer Energy Bills

Being cooped up in a hot stuffy house in summer because you don’t want to run up your power bill isn’t fun.  However, there are a number of things you can do to keep your house cooler naturally without resorting to flicking on the air-con.

Fans Don’t Cost As Much To Run As An Air-con

Invest in some fans and, unless it’s one of those scorching Perth summer days, consider using them rather than the air conditioner.  Granted, they use electricity but nowhere near as much as the air-con unit does.  For an added chill, consider jumping in the pool or hosing yourself down, and allowing nature’s air-conditioning system to do its job.

Shade North And West Facing Windows

Keep any north and west facing windows shaded whilst the sun is on them.  Good curtains or blinds work well for this, as do external window shades, shady trees, and shrubs.

Plant Shady Trees And Shrubs

Consider planting deciduous trees or bushes to shade your north and west facing windows.  They will lose their leaves in winter and conversely allow the sun to warm those windows during the cooler months.

The Crepe Myrtle (Lagerstoemia induce) for example is a popular tree that grows well in Perth and has beautiful showy white, mauve, purple, pink, or carmine flowers.  If you have a largish back yard, a jacaranda tree is another option.  Their benefits far outweigh the inconvenience of raking up their leaves for a few weeks each year.  There are also plenty of other deciduous plants with proven track records for Perth conditions.

Design Your Garden To Be More Than Just A Pretty Outdoor Space

Some homeowners have designed entire garden spaces to act as giant coolers and heaters.  The principles behind it are that as the breezes flow through the foliage, they’re cooled down before they reach the house.

The shrubbery also provides much-needed shade and insulation from the heat.  These gardens also work well in winter where strategically placed trees and shrubs help block prevailing cold winds.  Likewise, carefully placed deciduous plants let the sun and warmer air through to the house as they lose their foliage over winter.

Open Doors And Windows When It’s Cooler Outside

As temperatures drop in the late afternoon and overnight, throw open windows to let trapped heat escape.  West-facing windows for example will allow the cooling afternoon sea breezes to flow through the house.  Open south-facing and shaded east-facing windows as soon as the outside temperature drops.  Likewise, open doors to allow better air flow throughout the house.

Use Heat Generating Appliances When It’s Cooler

Avoid using appliances like ovens and cook tops during the hottest part of the day.

For Pool Owners

Use a pool cover, and use the pool to cool down rather than relying on the air-con..  If it’s heated, invest in cheaper heating alternatives like solar heat pumps.  Run the pump during off peak power times, unless you have solar panels, in which case run it when they’re generating power for you.

6 Ways To Reduce Your Winter Energy Bills

Just as it’s no fun sweltering in a hot house, it’s also no fun shivering in a cold one in winter either.

Invest In A Wood Burning Stove

Just as investing in solar panels can considerably reduce your energy bills, investing in a wood-burning stove can also reduce them in winter.  Yes, we hear you about climate change and pollution but also consider this – by reducing your grid energy use, you’re also reducing your reliance on fossil fuel generated power.  It’s probably a fair trade-off.

A wood-burning stove serves a dual purpose.  It heats your house AND you can also use it for cooking, thereby negating the need to use your electric or gas stove.

Pile On Bedding And Clothing Instead Of Cranking Up The Heater

Turn off the heating overnight and add more bedding, or layers of clothing, instead.  Sure, you’ll look like an Eskimo but you’ll also reduce your heating bill.  Incidentally, hot water bottles are also a very handy alternative to electric blankets.

Along the same theme, add layers during the day as well rather than turning up the heating.

Don’t Heat Empty Rooms

If you aren’t using certain rooms, consider closing them off so you aren’t wasting heat.

Take Advantage Of The Sun Hitting Those North And West Facing Windows

Open the blinds or curtains on windows that get the sun, and close them again when they’re not getting sun.

Use Your Fans

This might seem counter productive but turning your fans on will help circulate warm air around the house.

Use The Shower To Get Clean, Not Warm

Don’t stand under the shower for ages warming up.  You’re wasting either electricity or gas.  Interestingly, your body warms up quite quickly after a cool shower.  Not that we recommend you go as far as having cold showers!  There’s a limit to how much you should do to conserve energy!

Keeping A Lid On Your Energy Bills

Identify your energy use hotspots – heating, cooling, refrigerator, hot water, pool, spa, cooking, lighting.  Identify the equipment in these hotspots that is likely using the most energy (old fridges, electric hot water heater, old light bulbs etc) and replace them with more efficient models.  Then consider how you can reduce your use of them.

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Privacy Policy

1. Introduction

1.1 Count Limited and its related bodies corporate (collectively ‘Count’, ‘we’, ‘us’, ‘our’) respect your privacy and are committed to protecting your privacy. We understand the importance you attach to information that identifies you (your ‘personal information’) and we want to help you protect it.

1.2 We are bound by, and committed to supporting, applicable privacy legislation including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy (‘Policy’) explains how we collect, hold, use, and disclose your personal information that we may obtain when you submit information to us in person, by mail or email, or by visiting our website.


2. How do we collect and hold personal information about you?

2.1 We collect personal information from you in a variety of methods. Examples of how we collect personal information include: 

  • Through communications between you and our representatives or your adviser or accountant;
  • Your use of our website;
  • Completing application forms in relation to products and services;
  • Other avenues, where required to meet regulatory requirements and comply with the law;
  • When you apply for employment with us;
  • Through marketing activities which request information from you, such as surveys.

2.2 Because our products and services are often offered by intermediaries such as financial planners, solicitors, or accountants, we may collect personal information about you from these third parties.

2.3 You can deal with us anonymously or by pseudonym unless it is impractical for us to deal with you where you have not identified yourself or have used a pseudonym. We require certain personal information to provide you with services and information. If you do not provide us with certain personal information, we may not be able to provide you with access to those services or respond to your request for information.

2.4 We will only collect personal information from you where it is reasonably necessary for us to provide our services to you or to perform our functions or activities.

2.5 We will only collect sensitive information from you with your consent, except in permitted general situations which include:

  • The collection of the information is required or authorised by or under an Australian law or a court/tribunal order;
  • The collection is necessary to address a threat to an individual’s life, health, or safety; and
  • Permitted health situations.

2.6 We may hold your information electronically or physically and have in place appropriate data and physical security measures and protocols to protect that information from loss or from disclosure not contemplated by this Policy.


3. What type of personal information do we collect?

3.1 The type of personal information we may collect from you includes (but is not limited to):

  • Names, address, email, phone numbers, and job titles;
  • Information in identification documents such as your passport or driver’s licence;
  • Tax file numbers (TFNs) and other identification numbers such as Medicare number;
  • Date of birth and gender;
  • Financial information;
  • Details of superannuation and insurance arrangements;
  • Sensitive information (with your consent), such as health information or membership details of professional or trade associations or political parties;
  • Bank account details, shareholdings, and details of investments;
  • Educational qualifications, employment history, and salary;
  • Visa or work permit status;
  • Personal information about your spouse and dependants.


4. How do we use your personal information?

4.1 We will use the information you supply for the purpose of providing you with the service(s) agreed under our engagement and related services, such as accounting or business advisory services, or to meet obligations we may have at law, including in relation to health and safety.

4.2 We may also use the information we collect for our internal business and management processes (for example, accounting or auditing purposes), monitoring and improving our website, keeping you informed about our services and company news, and for any other purposes that would be reasonably expected by you and to allow us to comply with our obligations under the law.

4.3 We may also use personal information we have collected from you for the purpose of marketing our services. If you do not want to receive marketing material from us, you can unsubscribe by contacting us as detailed below:

  • For electronic communications, you can click on the unsubscribe function in the communication;
  • For hard copy communications, you can email us using the details in the ‘How to contact us’ section of our website informing us that you wish to unsubscribe http://www.count.au/Contact-Us.


5. How do we disclose your personal information?

5.1 Your personal information will only be disclosed:

  • To our employees, contractors, consultants, dealers, agents, or advisors as required to provide our services to you or for related purposes;
  • To suppliers and service providers (for example, accounting or auditing service providers or our website hosting service providers) in connection with our provision of services to you;
  • Where you have consented to the disclosure;
  • Where required or authorised to do so under an Australian law, court or tribunal order, or other governmental or regulatory body or agency;
  • In permitted health situations;
  • If we believe that the use or disclosure of the information is reasonably necessary for enforcement-related activities conducted by, or on behalf of, an enforcement body; or
  • In connection with an actual or proposed sale, reorganisation, or transfer of all or part of our business, including as set out in clause 16.1.

5.2 We may use, store, process, or back-up your personal information on servers that are located overseas (including through third-party service providers). The privacy laws in other countries might not be the same as in Australia. However, where we provide your personal information to third parties overseas, we will take such steps as are reasonable to ensure that your information is handled and stored in accordance with Australian privacy laws and this Policy. Currently, we use outsourced service providers in the Philippines, India, and Serbia.


6. Access to your personal information

6.1 You can request us to provide you with access to personal information we hold about you by sending us an email: privacy@count.au (no spam please) or writing to us at Level 1, 45 Clarence Street, Sydney NSW 2000.

6.2 We may allow an inspection of your personal information in person, or provide copies or a summary of relevant documents, depending on what is the most appropriate in the circumstances. Any charge we make for providing access will be reasonable and will not apply to lodging a request for access. Your request to access your personal information will be dealt with in a reasonable time.

6.3 Note that we need not provide access to personal information if a request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonable interference with another person’s privacy, or be a breach of the law. If we refuse access, we will provide you with reasons for doing so.


7. Accuracy and correction

7.1 To enable us to keep our records properly, please notify us if you believe that any information we hold about you is inaccurate, incomplete, or out of date and we will take reasonable steps, in the circumstances, to ensure that it is corrected. You can notify us by sending us an email: privacy@count.au (no spam please) or writing to us at Level 1, 45 Clarence Street, Sydney NSW 2000.


8. Our security procedures

8.1 We take your privacy and the privacy of our associated entities and their clients very seriously. We will take reasonable steps in the circumstances to protect any personal information you provide to us from misuse, interference, or loss and unauthorised access, modification, and disclosure.

8.2 We will also deidentify and destroy the personal information we hold about you once our legal obligations cease. Our security procedures are reviewed from time to time and we update them when relevant.

8.3 Please be aware that the transmission of data over the internet is never guaranteed to be completely secure. It is possible that third parties not under our control may be able to access or intercept transmissions or private communications without our permission or knowledge. We take all reasonable steps, in the circumstances, to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Such transmissions are done at your own risk.


9. Data breach notification

9.1 We are required to give notice to the Office of the Australian Information Commissioner (OAIC) and affected individuals of an “eligible data breach”. This means that if we hold personal information about you, and there is unauthorised access to or disclosure of your personal information, and if you, as the “affected individual” would be likely to suffer serious harm from this access or disclosure, we must notify both you and the OAIC.

9.2 “Serious harm” could include identity theft, threats to physical safety, economic and financial harm, harm to reputation, embarrassment, discrimination, or harassment. The test is whether a “reasonable person” would expect you to suffer serious harm.

9.3 If you are likely to suffer serious harm from a data breach, we will notify you of:

  • The nature of the eligible data breach (i.e., how the information was accessed or disclosed);
  • The type of information that was accessed or disclosed;
  • The steps that we have taken to control or reduce the harm, and those that we plan to take;
  • Any assistance we can offer you, such as arranging for credit monitoring;
  • Anything that we can suggest you can do to assist yourself or mitigate the harm;
  • Whether the breach has also been notified to the OAIC;
  • How you can contact us for information or to complain; and
  • How to make a complaint with the OAIC.

9.4 We will notify you using the same method that we usually use to communicate with you. If it is not practicable for us to notify you personally, we will publish the notification on our website.

9.5 There are some circumstances in which we do not have to notify you of a data breach. These include:

  • Where we have taken remedial action before any serious harm has been caused by the breach;
  • If you have been notified of the breach by another entity;
  • If notification would be inconsistent with Commonwealth secrecy laws; or
  • Where the OAIC declares that notification does not have to be given.

9.6 Depending on the nature of the breach and the harm, we may voluntarily inform other third parties such as the police or other regulators or professional bodies.


10. Identifiers

10.1 We will not adopt as our own any government identifiers you may provide to us such as TFNs and will not store these identifiers on any information.


11. Links to other sites

11.1 We may provide links to other sites for you to access. You should be aware that these other sites are not subject to this Policy or our privacy standards and procedures. You will need to contact them directly to ascertain their privacy standards.


12. Cookies

12.1 Our website may deposit “cookies” on a visitor’s computer. Cookies are pieces of information that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies are only sent back to the website that deposited them when a visitor returns to that site.

12.2 Cookies make it easier for you by saving your preferences while you are at our site. We never save personal identifiable information in cookies. Most web browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent.


13. Changes to our Privacy Policy

13.1 From time to time, we may vary this Policy for any reason. We will publish any changes on this website.

13.2 By continuing to use our website and continuing to provide us with your information, you confirm your acceptance of these changes.


14. Complaints resolution

14.1 We are committed to providing a fair and responsible system for the handling of complaints from parties whose personal information we hold. If you have any concerns regarding the way we have handled your privacy, please send us an email at privacy@count.au or write to us at Level 1, 45 Clarence Street, Sydney NSW 2000. We will address any concerns you have through our complaints handling process and we will inform you of the outcome of your complaint within a reasonable timeframe.

14.2 If after receiving our response, you still consider that your privacy complaint has not been resolved, you may refer your concerns to the Office of the Australian Information Commissioner at www.oaic.gov.au.