Myths and Misconceptions about Superannuation

 

In this article- our experienced financial adviser- Chris Brown, discusses some common superannuation myths and misconceptions.

 

Superannuation is an asset class or a type of investment

 

 Superannuation it is not itself a type of investment. Its better to think of a super fund as being a tax structure or an investment vehicle and within that you can save and invest into different types of investments (or ‘asset classes’) including shares, property, bonds, and cash.

Some people also mistakenly think they have no say in how their super fund is invested. While in the most common retail and industry funds there are default investment options for those who do not wish to choose for themselves- this does not prevent members from choosing investments if they wish- which suit their preferences and comfort levels.

There are limitations on the choice of the underlying investment options depending on the fund. The available investment menu can range from a small, limited offering in some funds (for instance in some employer and industry funds), right up to an extensive menu containing hundreds of investment options (for instance in some retail and ‘wrap’ super platforms). In self-managed super funds this investment choice extends further into non-traditional asset types– but this comes with a higher degree of responsibility and complexity, as well as greater monetary and time resources required.

 

Superannuation fees are consistent across funds and easy to compare

 

One of the key things a super member can control at all times is the administration and investment fees they pay along the way. While a fund’s Product Disclosure Statement contains all possible super fund fees- these are sometimes hard for consumers to read and easily interpret. Some funds emphasise in other communications the administration fees of a fund- while not discussing the indirect fees of the investments (that still impact the member’s final net return).

We generally find superannuation returns are fairly similar over time in different funds when they are invested in a similar fashion i.e., ‘Balanced’ or ‘Growth’. But the fees paid to earn those returns can vary widely. Despite overall fees tending to reduce over the super industry in recent years- it is surprising that some of the least competitive fund fees are sometimes large corporate/ employer funds and non-profit industry funds. It’s important to be aware that just because a fund is ‘non-profit’ it doesn’t guarantee they are delivering the individual members an optimal outcome in terms of costs (just like an inefficient charity).

Another challenge to consumers is that it can be difficult to conduct a quick comparison of fund fees– as funds with more expansive menus may have hundreds of investment options to choose from. This means it is difficult to determine ‘the fees’ of that fund as there are vast amounts of investment combinations possible that would result in different fees.

Think about fund fees in the way you look at the expenses of other assets. Say you had two similar investment properties in the same street, earning the same rent, but the property management fees on one were much higher- this would impact the overall return earned. This is what happens when super fund fees vary between funds.

 

‘I don’t believe in super’

 

We sometimes here from people who say, ‘I don’t believe in super.’

This is sometimes driven by the view that the government will change the rules. Sure, there are adjustments made to superannuation, but in general we find changes to the major superannuation laws tend to impact those younger first who have decades to adjust to these new rules rather than pre-retirees or those about to retire.

Others feel disconnected to their superannuation and that it is not real money, or that it is ‘monopoly money.’ However, the money in a super fund is certainly real!

The employer paying an employee’s super fund knows that these are real funds coming out of the business bank account. The retiree receiving regular payments from their superannuation fund in retirement – spends this money on real products and services. This is real money and deserves our attention.

You should at least want to know where over 10% of your wages are going each year and take advantage of one of the lowest taxed structures we have in Australia for building wealth.

 

My super is paid at the same time as my wages

 

Sometimes people refer to their payslips in relation to when their super fund receives contributions. However, employer super contributions on payslips are showing the amount of superannuation accrued each pay cycle, but that doesn’t mean a payment was actually paid into the employee’s super fund yet. Employers must only physically pay super each quarter, and to assist business cashflow some employers will only pay quarterly.

You need to ensure if you are an employee that you receive at least four payments into your fund every 12 months. Its best to check your super fund statement or online to ensure contributions have been received by your fund (even if showing on payslips).

If you are missing super contributions past the relevant due date for lodgement– you can use the Australian Taxation Office’s online tool to let the them know that your employer hasn’t met their superannuation obligations. They will investigate the matter, keeping you informed and if missing super can be retrieved it will be paid to a super fund in your name via the ATO.

 

I must (or should) withdraw my super when I retire

 

Compulsory cashing or withdrawal of superannuation does not exist. Those over sixty-five have the flexibility to choose whether to withdraw their super when they wish as a regular salary like payment and/ or in lump sums.

There are attractive benefits to retain funds in the superannuation environment in retirement. A major benefit is the 0% tax on investment earnings after age 60 that applies to most superannuation balances (up to a limit) once the fund starts paying a qualifying retirement income stream.

Some people might have valid reasons for a large withdrawal at retirement- such as paying off a remaining mortgage. But in general, the tax effectiveness of the super environment means that withdrawing all funds from super- just to invest or save it – could be a poor decision.

 

Insurance is not important

 

Insurance is not important, is a cost always paid by an employer or the fund or does not need to be considered if rolling out of a super fund. These statements are all wrong!

Insurance in super is normally an extra cost paid by the member in addition to the other super fund fees (there are some exceptions for instance where an employer has agreed to pay for some insurance costs while they are employed).

The types of life insurance available in a super fund – being life (death), total and permanent disability and income protection (or salary continuance) insurance can be extremely important to someone or their loved ones in the event of an expected death, illness, or injury.

Having life (death) cover would mean that the total death benefit for beneficiaries to receive can be much greater than just the accrued superannuation balance. This means care should be taken with death benefit nominations given a sometimes larger than first thought payout might occur on death- when factoring in insurance claim proceeds.

The ‘group insurance’ often attached to employer and industry super funds is normally unable to be transferred between funds. Applying for new life insurance cover generally requires financial, occupational and health ‘underwriting’ approval by the insurer involved. This means that before rolling out of a super fund, members should consider their insurance needs carefully as once the fund is closed- the attached insurance is normally cancelled as well and cannot be reinstated.

As ‘group insurance’ policy terms are less generous and can be cancelled or modified by the fund at any time, a more comprehensive ‘retail’ life insurance policy (generally only available through a licensed financial adviser)- should be considered. In addition to more comprehensive policy terms which cannot be altered once in place, retail policies can offer more flexibility to change payment to any super fund you wish or outside superannuation or a combination of both- without losing coverage.

 

I can’t control what happens to my super if I die

 

There is also a misconception sometimes held that you can’t control where the money you have accrued in your super fund will go when you pass away. However, members can in fact control where their super death benefits are paid.

In general superannuation monies do not form part of someone’s estate and therefore making a valid beneficiary nomination to a valid beneficiary- can ensure those funds go directly to beneficiaries without passing through the estate (and open to contestation) or waiting for the estate to first finalise.

Paying super benefits directly to minor children can cause access issues for a surviving spouse who may need to use these funds, whereas direct payment to adult non dependant beneficiaries generally results in tax applied to superannuation death benefits (but this doesn’t happen to spouses receiving superannuation death benefits).

Other times it may be beneficial for super benefits to be paid to the person’s estate on death and a corresponding beneficiary nomination to this effect can be made.

Blended families, as well as vulnerable, spendthrift, and estranged beneficiaries, also present unique considerations and challenges when considering superannuation beneficiary nominations.

Superannuation beneficiary disputes cause many super fund complaints heard by the Australian Financial Complaints Authority. So, the decision as to who should be the beneficiary should consider the unique broader estate planning, taxation, and financial considerations of each individual, and ideally should be made in collaboration with a qualified legal practitioner.

 

Superannuation is the only tax structure to invest in

 

There are in fact other investment structures and products- which can be tax effective while still offering investment choice and the ability to build wealth. These may have more flexibility in terms of making changes later, might suit those who feel they are too far away from the superannuation access age to invest significantly in that structure, or they may be unable to contribute any further funds into superannuation based on age, or due to the amounts already contributed to superannuation. Alternative investment structures should complement and work alongside superannuation in a coordinated strategy.

 

If there are superannuation questions you have that you would like to discuss with a financial adviser, or if you would simply like to know how you are tracking towards your goals and objectives- you can book a private initial phone call with Chris here.

 

This information is general in nature and has been prepared without considering your objectives, financial situation or needs. You should, before acting on any advice, consider its appropriateness to your circumstances (including your objectives, financial situation and needs). You should also consider the relevant PDS before making any decision about any product.

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Privacy Policy

1. Introduction

1.1 Count Limited and its related bodies corporate (collectively ‘Count’, ‘we’, ‘us’, ‘our’) respect your privacy and are committed to protecting your privacy. We understand the importance you attach to information that identifies you (your ‘personal information’) and we want to help you protect it.

1.2 We are bound by, and committed to supporting, applicable privacy legislation including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy (‘Policy’) explains how we collect, hold, use, and disclose your personal information that we may obtain when you submit information to us in person, by mail or email, or by visiting our website.


2. How do we collect and hold personal information about you?

2.1 We collect personal information from you in a variety of methods. Examples of how we collect personal information include: 

  • Through communications between you and our representatives or your adviser or accountant;
  • Your use of our website;
  • Completing application forms in relation to products and services;
  • Other avenues, where required to meet regulatory requirements and comply with the law;
  • When you apply for employment with us;
  • Through marketing activities which request information from you, such as surveys.

2.2 Because our products and services are often offered by intermediaries such as financial planners, solicitors, or accountants, we may collect personal information about you from these third parties.

2.3 You can deal with us anonymously or by pseudonym unless it is impractical for us to deal with you where you have not identified yourself or have used a pseudonym. We require certain personal information to provide you with services and information. If you do not provide us with certain personal information, we may not be able to provide you with access to those services or respond to your request for information.

2.4 We will only collect personal information from you where it is reasonably necessary for us to provide our services to you or to perform our functions or activities.

2.5 We will only collect sensitive information from you with your consent, except in permitted general situations which include:

  • The collection of the information is required or authorised by or under an Australian law or a court/tribunal order;
  • The collection is necessary to address a threat to an individual’s life, health, or safety; and
  • Permitted health situations.

2.6 We may hold your information electronically or physically and have in place appropriate data and physical security measures and protocols to protect that information from loss or from disclosure not contemplated by this Policy.


3. What type of personal information do we collect?

3.1 The type of personal information we may collect from you includes (but is not limited to):

  • Names, address, email, phone numbers, and job titles;
  • Information in identification documents such as your passport or driver’s licence;
  • Tax file numbers (TFNs) and other identification numbers such as Medicare number;
  • Date of birth and gender;
  • Financial information;
  • Details of superannuation and insurance arrangements;
  • Sensitive information (with your consent), such as health information or membership details of professional or trade associations or political parties;
  • Bank account details, shareholdings, and details of investments;
  • Educational qualifications, employment history, and salary;
  • Visa or work permit status;
  • Personal information about your spouse and dependants.


4. How do we use your personal information?

4.1 We will use the information you supply for the purpose of providing you with the service(s) agreed under our engagement and related services, such as accounting or business advisory services, or to meet obligations we may have at law, including in relation to health and safety.

4.2 We may also use the information we collect for our internal business and management processes (for example, accounting or auditing purposes), monitoring and improving our website, keeping you informed about our services and company news, and for any other purposes that would be reasonably expected by you and to allow us to comply with our obligations under the law.

4.3 We may also use personal information we have collected from you for the purpose of marketing our services. If you do not want to receive marketing material from us, you can unsubscribe by contacting us as detailed below:

  • For electronic communications, you can click on the unsubscribe function in the communication;
  • For hard copy communications, you can email us using the details in the ‘How to contact us’ section of our website informing us that you wish to unsubscribe http://www.count.au/Contact-Us.


5. How do we disclose your personal information?

5.1 Your personal information will only be disclosed:

  • To our employees, contractors, consultants, dealers, agents, or advisors as required to provide our services to you or for related purposes;
  • To suppliers and service providers (for example, accounting or auditing service providers or our website hosting service providers) in connection with our provision of services to you;
  • Where you have consented to the disclosure;
  • Where required or authorised to do so under an Australian law, court or tribunal order, or other governmental or regulatory body or agency;
  • In permitted health situations;
  • If we believe that the use or disclosure of the information is reasonably necessary for enforcement-related activities conducted by, or on behalf of, an enforcement body; or
  • In connection with an actual or proposed sale, reorganisation, or transfer of all or part of our business, including as set out in clause 16.1.

5.2 We may use, store, process, or back-up your personal information on servers that are located overseas (including through third-party service providers). The privacy laws in other countries might not be the same as in Australia. However, where we provide your personal information to third parties overseas, we will take such steps as are reasonable to ensure that your information is handled and stored in accordance with Australian privacy laws and this Policy. Currently, we use outsourced service providers in the Philippines, India, and Serbia.


6. Access to your personal information

6.1 You can request us to provide you with access to personal information we hold about you by sending us an email: privacy@count.au (no spam please) or writing to us at Level 1, 45 Clarence Street, Sydney NSW 2000.

6.2 We may allow an inspection of your personal information in person, or provide copies or a summary of relevant documents, depending on what is the most appropriate in the circumstances. Any charge we make for providing access will be reasonable and will not apply to lodging a request for access. Your request to access your personal information will be dealt with in a reasonable time.

6.3 Note that we need not provide access to personal information if a request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonable interference with another person’s privacy, or be a breach of the law. If we refuse access, we will provide you with reasons for doing so.


7. Accuracy and correction

7.1 To enable us to keep our records properly, please notify us if you believe that any information we hold about you is inaccurate, incomplete, or out of date and we will take reasonable steps, in the circumstances, to ensure that it is corrected. You can notify us by sending us an email: privacy@count.au (no spam please) or writing to us at Level 1, 45 Clarence Street, Sydney NSW 2000.


8. Our security procedures

8.1 We take your privacy and the privacy of our associated entities and their clients very seriously. We will take reasonable steps in the circumstances to protect any personal information you provide to us from misuse, interference, or loss and unauthorised access, modification, and disclosure.

8.2 We will also deidentify and destroy the personal information we hold about you once our legal obligations cease. Our security procedures are reviewed from time to time and we update them when relevant.

8.3 Please be aware that the transmission of data over the internet is never guaranteed to be completely secure. It is possible that third parties not under our control may be able to access or intercept transmissions or private communications without our permission or knowledge. We take all reasonable steps, in the circumstances, to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Such transmissions are done at your own risk.


9. Data breach notification

9.1 We are required to give notice to the Office of the Australian Information Commissioner (OAIC) and affected individuals of an “eligible data breach”. This means that if we hold personal information about you, and there is unauthorised access to or disclosure of your personal information, and if you, as the “affected individual” would be likely to suffer serious harm from this access or disclosure, we must notify both you and the OAIC.

9.2 “Serious harm” could include identity theft, threats to physical safety, economic and financial harm, harm to reputation, embarrassment, discrimination, or harassment. The test is whether a “reasonable person” would expect you to suffer serious harm.

9.3 If you are likely to suffer serious harm from a data breach, we will notify you of:

  • The nature of the eligible data breach (i.e., how the information was accessed or disclosed);
  • The type of information that was accessed or disclosed;
  • The steps that we have taken to control or reduce the harm, and those that we plan to take;
  • Any assistance we can offer you, such as arranging for credit monitoring;
  • Anything that we can suggest you can do to assist yourself or mitigate the harm;
  • Whether the breach has also been notified to the OAIC;
  • How you can contact us for information or to complain; and
  • How to make a complaint with the OAIC.

9.4 We will notify you using the same method that we usually use to communicate with you. If it is not practicable for us to notify you personally, we will publish the notification on our website.

9.5 There are some circumstances in which we do not have to notify you of a data breach. These include:

  • Where we have taken remedial action before any serious harm has been caused by the breach;
  • If you have been notified of the breach by another entity;
  • If notification would be inconsistent with Commonwealth secrecy laws; or
  • Where the OAIC declares that notification does not have to be given.

9.6 Depending on the nature of the breach and the harm, we may voluntarily inform other third parties such as the police or other regulators or professional bodies.


10. Identifiers

10.1 We will not adopt as our own any government identifiers you may provide to us such as TFNs and will not store these identifiers on any information.


11. Links to other sites

11.1 We may provide links to other sites for you to access. You should be aware that these other sites are not subject to this Policy or our privacy standards and procedures. You will need to contact them directly to ascertain their privacy standards.


12. Cookies

12.1 Our website may deposit “cookies” on a visitor’s computer. Cookies are pieces of information that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies are only sent back to the website that deposited them when a visitor returns to that site.

12.2 Cookies make it easier for you by saving your preferences while you are at our site. We never save personal identifiable information in cookies. Most web browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent.


13. Changes to our Privacy Policy

13.1 From time to time, we may vary this Policy for any reason. We will publish any changes on this website.

13.2 By continuing to use our website and continuing to provide us with your information, you confirm your acceptance of these changes.


14. Complaints resolution

14.1 We are committed to providing a fair and responsible system for the handling of complaints from parties whose personal information we hold. If you have any concerns regarding the way we have handled your privacy, please send us an email at privacy@count.au or write to us at Level 1, 45 Clarence Street, Sydney NSW 2000. We will address any concerns you have through our complaints handling process and we will inform you of the outcome of your complaint within a reasonable timeframe.

14.2 If after receiving our response, you still consider that your privacy complaint has not been resolved, you may refer your concerns to the Office of the Australian Information Commissioner at www.oaic.gov.au.