Volunteering – How To Get Started And What To Consider

Have you thought about doing some volunteer work?  Volunteering is a great way to give back, contribute to your community, and stay connected to others, especially if you’re retired or now working part time.  It can also be very rewarding if you find the right organisation and opportunity.

A survey done by SEEK Volunteer however found that around a third of people who would like to volunteer don’t know how to get started, and what to consider when looking for volunteering opportunities.  Nevertheless, a key to getting the most out of volunteering is to know what has to be factored into your decision to do it.

So how do you get started with volunteering, and what do you need to bear in mind when looking for your ideal volunteering work?

What Is Volunteering?

Volunteering is the act of giving your time, energy and skills to help in a cause or organization without expecting payment or any other form of compensation.  It is an opportunity to make a difference in the lives of others and at the same time feel the satisfaction of contributing to something that has meaning for you

Benefits Of Volunteering

Volunteering has a number of benefits.  It:

  • Gives you the opportunity to make a positive contribution to your community.
  • Helps develop social skills.
  • Helps build character and boost self-confidence.
  • Helps you learn more about yourself.
  • Provides the satisfaction of being part of a team.
  • Is a great way to meet new people.
  • Helps you learn new skills, gain valuable experience, and expand your horizons.

How to Get Started With Volunteering

Volunteering is something you should enjoy doing.  Something you benefit from as well as something that benefits others.  Often though the biggest hurdle to getting started is not knowing HOW to!  With that in mind, we thought we’d put together some helpful tips about how to get started with volunteering.

Determine Your Area Of Interest

What are you interested in?  There’s no point in volunteering to do something you’re not interested in or don’t care about.  For a start, you’ll find it hard to stay motivated.  That in turn may mean you don’t provide as much value to the organisation or group as you should.

This doesn’t have to be something you do currently.  It could be something you’ve always wanted to do.  One of those interests you’ve promised yourself you’ll do “when you get more time.”  So think about things like:

  • Your favorite causes
  • Your main hobbies and interests
  • The types of tasks you like doing. Organising things?  Paperwork?  Talking to the public?  Crunching numbers?  Delving into legal matters?  Baking?  Coaching and teaching?
  • The things you’d like to change or improve. Reduce our environmental impact?  Work with homeless youth?  Foster an animal or care for injured wildlife?  Help emergency services?

Determine Your Availability – How Much Time Do You (Genuinely) Have To Commit?

Realistically assess your available time.  Be upfront about it, both with yourself and with the organisation.  If you can only spare a few hours a week, don’t commit to a whole day, or days!

Research Volunteer Opportunities

This is probably where most people come unstuck in their efforts to start volunteering.  They simply don’t know where to start looking for volunteer opportunities.  There are however quite a few resources you can tap into.

  • Check sites that list volunteer opportunities i.e. SEEK Volunteer, GoVolunteer
  • Keep an eye out for volunteer opportunities advertised on local community boards or in newspapers.
  • Ask at work about employee volunteer programs. Many companies run charitable programs as a way of giving back to the communities in which they operate.  Most also encourage their staff to get involved as volunteers.
  • Ask your friends and co-workers if they know of any organisations that need volunteers.
  • Join local interest groups on social media because they’ll often announce when they need volunteers.

Reach Out To Potential Organizations

Consider approaching your local non-profit sector (NFP) organisations.  Many volunteering opportunities are actually within this sector but they may not be advertised because NFP organisations often rely on word of mouth.  So research your local not for profit and charitable organisations and call around to see if they are in need of an extra pair of hands.  Many are!

Contact your local TAFE, school, or university to see if they have any volunteer programs that you can participate in.

However, keep in mind that NFPs are typically run by volunteers just like you so you may not get a response immediately.  But be patient, or be proactive and pick up the phone to follow up your initial contact.

The Volunteer Application Process

Treat and apply for advertised volunteer positions the same way you would a paid position.  You’ll probably have to submit a detailed application, especially for roles that are advertised online. Describe why the volunteer position appeals to you and why you believe you’d be a good fit for the organization.  Follow up if you don’t hear back.

Get any required paperwork in order – even volunteering can involve quite a bit of paperwork depending on what you’re doing (ID check, police clearance, references etc).

Preparing To Volunteer

Before throwing your hat in the ring with an organisation, check a few things such as:

  • Is the organisation or group legitimate?
  • Can it provide documentary information about its values and purposes?
  • Does their purpose align with your own beliefs and values?
  • Are they adequately insured for public liability and volunteer personal accidents?
  • Is their occupational health and safety policy adequate?
  • Are its funds being used in accordance with its purpose and mission? Some big charities for example spend a lot of their funds on administration, which may not sit comfortably with you.
  • Have you read all the available information/help documentation provided?
  • Do you know specifically what you’ll be doing within the organisation?
  • Do they have a dress code?

​What to Consider About Volunteering

Now that you know ‘how’ to go about volunteering, there are a few things to bear in mind before you actually go ahead and put your hand up.

What Are Your Goals?

What do you hope to gain from volunteering?  Although this sounds superfluous – surely you’re doing it to help a good cause – people have many reasons for offering to volunteer.  It may be to gain experience for future job and career opportunities.  It may be to hone a particular skill or learn something new.  Maybe it’s just to get out and meet new people.  Or help a cause they’re passionate about.

Think About Your Motivation

Goals differ from motivation.  Goals provide direction.  Motivation provides the energy to go after those goals.

So, what’s your ‘why’ for doing this?  What is motivating you to go after your volunteering goals?  Do you feel compelled to make a positive contribution to a cause you’re interested in?  Do you need to learn new skills?  Want to develop your career?  Or has your significant other, or a family member, or a good friend, roped you into helping out with their favourite cause?

Being open about your goals and your motivation for achieving them through volunteering will help you find the right opportunity with the right organisation.

Level Of Commitment

What’s your level of commitment?  Be honest with yourself and don’t commit to more than you’re prepared to give.  Many organisations rely heavily on their volunteers and have the right to expect a certain level of commitment from them.

What Skills Can You Offer?

Assess your skills, knowledge, and experience.  If you’ve had a long career in a particular industry, it makes sense to consider donating some of those skills to a cause or charity (accounting, law, administration, sales, coaching, cooking etc).

Location Of Volunteer Opportunity

Where is your preferred volunteer opportunity located?  How much travel will be involved in your volunteering activities?  Some services, like volunteer emergency workers, are expected to be available to go anywhere there is a demand for their services during an emergency.  Are you prepared for that?  Does your family and home situation allow you to do it?

Potential Costs Associated With Volunteering

Some potential costs of volunteering include:

  • Travel
  • Uniforms
  • Personal equipment

Your Rights As A Volunteer

Volunteers also have certain rights by law.  These include:

  • A healthy and safe work environment
  • Compliance with anti-discrimination and equal opportunity legislation
  • Adequate insurance coverage
  • Provision of accurate and up-to-date information about the organization
  • A job description and established working hours
  • Access to the organisation’s volunteer and other policies that pertain to you and your position there
  • Not to be expected to take the place of paid employees during any industrial dispute
  • Not being ‘hired’ to fill a position previously held by a paid employee
  • Reimbursement for out-of-pocket expenses incurred while working for the organization
  • Access to a complaints process
  • Provision of all necessary training, orientation and on-boarding processes
  • Compliance with the Privacy Act 1988 with respect to any of your personal and confidential information held by the organisation

The Organisation’s Rights With Respect To Its Volunteers

Conversely, organisations also have certain rights when it comes to their volunteers:

  • Adherence to the organisation’s policies and procedures
  • Undertake all necessary training, orientation, and on-boarding processes
  • Respect for privacy and confidentiality
  • Reliability, punctuality, and accountability
  • Be a supportive team player
  • Perform the duties provided in the job description
  • Sufficient notice of any changes to availability, or if leaving
  • Reporting of injuries, accidents or hazards in the workplace
  • Adherence to official complaint procedures
  • Request support and assistance as required

Some Final Thoughts

Participating in volunteer work can be a great way to find meaningful activities and spend your time doing something constructive.  It allows you to help others and contribute to society and provide an opportunity to meet people, share your knowledge and experiences with younger generations, learn new skills, and stay active.  However, knowing how to get started, and what to consider is key to getting the most out of the experience.

You May Also Like

What is Your Retirement Readiness Rating?

Take our survey now and one of our licensed Australian Financial Advisers will review your answers and send you a personalised rating out of 10.

What is Your Retirement Readiness Rating?

Take our survey now and one of our licensed Australian Financial Advisers will review your answers and send you a personalised rating out of 10.

Privacy Policy

1. Introduction

1.1 Count Limited and its related bodies corporate (collectively ‘Count’, ‘we’, ‘us’, ‘our’) respect your privacy and are committed to protecting your privacy. We understand the importance you attach to information that identifies you (your ‘personal information’) and we want to help you protect it.

1.2 We are bound by, and committed to supporting, applicable privacy legislation including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy (‘Policy’) explains how we collect, hold, use, and disclose your personal information that we may obtain when you submit information to us in person, by mail or email, or by visiting our website.


2. How do we collect and hold personal information about you?

2.1 We collect personal information from you in a variety of methods. Examples of how we collect personal information include: 

  • Through communications between you and our representatives or your adviser or accountant;
  • Your use of our website;
  • Completing application forms in relation to products and services;
  • Other avenues, where required to meet regulatory requirements and comply with the law;
  • When you apply for employment with us;
  • Through marketing activities which request information from you, such as surveys.

2.2 Because our products and services are often offered by intermediaries such as financial planners, solicitors, or accountants, we may collect personal information about you from these third parties.

2.3 You can deal with us anonymously or by pseudonym unless it is impractical for us to deal with you where you have not identified yourself or have used a pseudonym. We require certain personal information to provide you with services and information. If you do not provide us with certain personal information, we may not be able to provide you with access to those services or respond to your request for information.

2.4 We will only collect personal information from you where it is reasonably necessary for us to provide our services to you or to perform our functions or activities.

2.5 We will only collect sensitive information from you with your consent, except in permitted general situations which include:

  • The collection of the information is required or authorised by or under an Australian law or a court/tribunal order;
  • The collection is necessary to address a threat to an individual’s life, health, or safety; and
  • Permitted health situations.

2.6 We may hold your information electronically or physically and have in place appropriate data and physical security measures and protocols to protect that information from loss or from disclosure not contemplated by this Policy.


3. What type of personal information do we collect?

3.1 The type of personal information we may collect from you includes (but is not limited to):

  • Names, address, email, phone numbers, and job titles;
  • Information in identification documents such as your passport or driver’s licence;
  • Tax file numbers (TFNs) and other identification numbers such as Medicare number;
  • Date of birth and gender;
  • Financial information;
  • Details of superannuation and insurance arrangements;
  • Sensitive information (with your consent), such as health information or membership details of professional or trade associations or political parties;
  • Bank account details, shareholdings, and details of investments;
  • Educational qualifications, employment history, and salary;
  • Visa or work permit status;
  • Personal information about your spouse and dependants.


4. How do we use your personal information?

4.1 We will use the information you supply for the purpose of providing you with the service(s) agreed under our engagement and related services, such as accounting or business advisory services, or to meet obligations we may have at law, including in relation to health and safety.

4.2 We may also use the information we collect for our internal business and management processes (for example, accounting or auditing purposes), monitoring and improving our website, keeping you informed about our services and company news, and for any other purposes that would be reasonably expected by you and to allow us to comply with our obligations under the law.

4.3 We may also use personal information we have collected from you for the purpose of marketing our services. If you do not want to receive marketing material from us, you can unsubscribe by contacting us as detailed below:

  • For electronic communications, you can click on the unsubscribe function in the communication;
  • For hard copy communications, you can email us using the details in the ‘How to contact us’ section of our website informing us that you wish to unsubscribe http://www.count.au/Contact-Us.


5. How do we disclose your personal information?

5.1 Your personal information will only be disclosed:

  • To our employees, contractors, consultants, dealers, agents, or advisors as required to provide our services to you or for related purposes;
  • To suppliers and service providers (for example, accounting or auditing service providers or our website hosting service providers) in connection with our provision of services to you;
  • Where you have consented to the disclosure;
  • Where required or authorised to do so under an Australian law, court or tribunal order, or other governmental or regulatory body or agency;
  • In permitted health situations;
  • If we believe that the use or disclosure of the information is reasonably necessary for enforcement-related activities conducted by, or on behalf of, an enforcement body; or
  • In connection with an actual or proposed sale, reorganisation, or transfer of all or part of our business, including as set out in clause 16.1.

5.2 We may use, store, process, or back-up your personal information on servers that are located overseas (including through third-party service providers). The privacy laws in other countries might not be the same as in Australia. However, where we provide your personal information to third parties overseas, we will take such steps as are reasonable to ensure that your information is handled and stored in accordance with Australian privacy laws and this Policy. Currently, we use outsourced service providers in the Philippines, India, and Serbia.


6. Access to your personal information

6.1 You can request us to provide you with access to personal information we hold about you by sending us an email: privacy@count.au (no spam please) or writing to us at Level 1, 45 Clarence Street, Sydney NSW 2000.

6.2 We may allow an inspection of your personal information in person, or provide copies or a summary of relevant documents, depending on what is the most appropriate in the circumstances. Any charge we make for providing access will be reasonable and will not apply to lodging a request for access. Your request to access your personal information will be dealt with in a reasonable time.

6.3 Note that we need not provide access to personal information if a request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonable interference with another person’s privacy, or be a breach of the law. If we refuse access, we will provide you with reasons for doing so.


7. Accuracy and correction

7.1 To enable us to keep our records properly, please notify us if you believe that any information we hold about you is inaccurate, incomplete, or out of date and we will take reasonable steps, in the circumstances, to ensure that it is corrected. You can notify us by sending us an email: privacy@count.au (no spam please) or writing to us at Level 1, 45 Clarence Street, Sydney NSW 2000.


8. Our security procedures

8.1 We take your privacy and the privacy of our associated entities and their clients very seriously. We will take reasonable steps in the circumstances to protect any personal information you provide to us from misuse, interference, or loss and unauthorised access, modification, and disclosure.

8.2 We will also deidentify and destroy the personal information we hold about you once our legal obligations cease. Our security procedures are reviewed from time to time and we update them when relevant.

8.3 Please be aware that the transmission of data over the internet is never guaranteed to be completely secure. It is possible that third parties not under our control may be able to access or intercept transmissions or private communications without our permission or knowledge. We take all reasonable steps, in the circumstances, to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Such transmissions are done at your own risk.


9. Data breach notification

9.1 We are required to give notice to the Office of the Australian Information Commissioner (OAIC) and affected individuals of an “eligible data breach”. This means that if we hold personal information about you, and there is unauthorised access to or disclosure of your personal information, and if you, as the “affected individual” would be likely to suffer serious harm from this access or disclosure, we must notify both you and the OAIC.

9.2 “Serious harm” could include identity theft, threats to physical safety, economic and financial harm, harm to reputation, embarrassment, discrimination, or harassment. The test is whether a “reasonable person” would expect you to suffer serious harm.

9.3 If you are likely to suffer serious harm from a data breach, we will notify you of:

  • The nature of the eligible data breach (i.e., how the information was accessed or disclosed);
  • The type of information that was accessed or disclosed;
  • The steps that we have taken to control or reduce the harm, and those that we plan to take;
  • Any assistance we can offer you, such as arranging for credit monitoring;
  • Anything that we can suggest you can do to assist yourself or mitigate the harm;
  • Whether the breach has also been notified to the OAIC;
  • How you can contact us for information or to complain; and
  • How to make a complaint with the OAIC.

9.4 We will notify you using the same method that we usually use to communicate with you. If it is not practicable for us to notify you personally, we will publish the notification on our website.

9.5 There are some circumstances in which we do not have to notify you of a data breach. These include:

  • Where we have taken remedial action before any serious harm has been caused by the breach;
  • If you have been notified of the breach by another entity;
  • If notification would be inconsistent with Commonwealth secrecy laws; or
  • Where the OAIC declares that notification does not have to be given.

9.6 Depending on the nature of the breach and the harm, we may voluntarily inform other third parties such as the police or other regulators or professional bodies.


10. Identifiers

10.1 We will not adopt as our own any government identifiers you may provide to us such as TFNs and will not store these identifiers on any information.


11. Links to other sites

11.1 We may provide links to other sites for you to access. You should be aware that these other sites are not subject to this Policy or our privacy standards and procedures. You will need to contact them directly to ascertain their privacy standards.


12. Cookies

12.1 Our website may deposit “cookies” on a visitor’s computer. Cookies are pieces of information that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies are only sent back to the website that deposited them when a visitor returns to that site.

12.2 Cookies make it easier for you by saving your preferences while you are at our site. We never save personal identifiable information in cookies. Most web browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent.


13. Changes to our Privacy Policy

13.1 From time to time, we may vary this Policy for any reason. We will publish any changes on this website.

13.2 By continuing to use our website and continuing to provide us with your information, you confirm your acceptance of these changes.


14. Complaints resolution

14.1 We are committed to providing a fair and responsible system for the handling of complaints from parties whose personal information we hold. If you have any concerns regarding the way we have handled your privacy, please send us an email at privacy@count.au or write to us at Level 1, 45 Clarence Street, Sydney NSW 2000. We will address any concerns you have through our complaints handling process and we will inform you of the outcome of your complaint within a reasonable timeframe.

14.2 If after receiving our response, you still consider that your privacy complaint has not been resolved, you may refer your concerns to the Office of the Australian Information Commissioner at www.oaic.gov.au.