Buyer Beware: Useful Tips For Buying A Used Car

If you are considering downsizing your vehicles now that you’re no longer the kid’s personal taxi service, a good quality second hand car is a great option. However, getting the best value (or best car) for your money does require some work, and research. What do you need to consider, and why?

Age and Depreciation

Like everything, cars depreciate in value. In fact, they start losing value the second they leave the car yard. Luxury cars and high-end brands tend to lose it faster than economy brands.

What is the sweet spot for purchasing a used car?

A ‘sweet spot’ in relation to buying a used car means finding one that gives you the best combination of:

  • Low depreciation.
  • Affordability
  • Reliability; and
  • Modern features

For most makes and models of used cars, this is around 3 – 5 years old. By the time a car is this old, it’s already depreciated by 30 – 50%. However, they are still ‘young enough’ to provide 4 or 5 years of good value.

Most vehicle depreciation happens within the first 3 years after purchase from new. As a general rule, they lose ~10% when you drive them off the car lot and ~10% each year after that.

If you buy one that’s already past the initial value drop but still less than 3 years old, it will be at the lower end of this depreciation scale (around 30%). And should retain good value for at least the next 3 to 4 years.

Cars that are a little bit older – in that sweet spot of 3 to 5 years – have depreciated a bit more and will be closer to 50% in terms of depreciation. However, they are also more affordable. If they’ve been well maintained, had all their ‘new car’ services as and when recommended by the manufacturer, and have service logs to verify this, they should also be reliable.

And, even though vehicle technology is moving at a fast rate of knots, a car that is 3 – 5 years old is still comparatively modern when it comes to technology and safety features.

Running Costs

Always factor in the running costs of any used car you are considering, especially if it’s going to be your main drive, and will be clocking up a few kilometres. It may even pay to consider an EV, or hybrid.

Here are a few of the things to think about.

Fuel Efficiency:

With the cost of fuel being what it is, you want a vehicle that is big on fuel efficiency and low on running costs. Most small, light, modern cars are. Their manufacturers have emission targets they have to meet if they want to sell their cars into overseas markets with emissions standards. This will include Australia from January 1st 2025!

Maintenance:

If the car has been maintained and serviced in accordance with the manufacturer’s specifications, there should be a logbook with the vehicle verifying this. Check it.

Make a note of what was done at each service and whether there was anything out of the ordinary. This will give you some clues about potential issues the vehicle may have. Even almost new cars have their faults, and there’s usually at least one dud in every range. Make sure you aren’t buying that ‘one’.

Some brands have a better reputation for reliability and low maintenance costs than others. This is often because they, and their spare parts, are mass produced and readily available.

Other brands, notably those with a more niche product, have a reputation for being expensive to maintain because they aren’t mass-produced, and nor are their spare parts. Do your research.

Cheap To Run / Expensive To Maintain: A Deal Breaker?

Beware, or be aware, that good fuel efficiency can come with higher maintenance costs. This is because the technology used to achieve that fuel efficiency often requires engine modifications. That in turn pushes up maintenance costs because it requires a) specialist training and b) specialist parts. Specialist unfortunately usually means ‘expensive’.

Ultimately, if a vehicle costs more to maintain and service than what it saves in fuel efficiency, that’s probably going to be a deal breaker for many people.

Insurance:

Get insurance quotes for the models that make your shortlist. Generally, cars with lower market value and good safety records have lower insurance premiums.

Safety Features

Modern cars come with a host of safety features – ABS, airbags, advanced driver assistance systems (ADAS – lane departure warning and autonomous emergency braking), stability control etc.

Also check the model’s ANCAP (Australasian New Car Assessment Program) safety rating. Ideally, you want a car with a 4 or 5-star rating as this ensures it meets the highest possible independent crash tests and safety assessments.

Features

If technology matters to you, make sure the car has up-to-date technology such as Bluetooth, navigation systems, and infotainment systems. These are standard in most modern vehicles today.

Other features to consider are climate control, comfortable seats, and plenty of room.

Which Type of Vehicle Should You Consider?

Not all vehicles are created equal when it comes to running costs, and depreciation rate.

Sedans and Hatchbacks:

These vehicles are usually cheaper and more efficient to run, and have the lowest depreciation rates. They’re also cheaper to insure, and popular makes and models will be cost efficient to maintain.

SUVs and 4WDs:

If plenty of room and off-road capability is high on your list of must-haves, you’ll probably be looking at SUVs and 4WDs. These are bigger vehicles so offer more space inside and obviously that 4WD capability.

However, they do tend to be less fuel efficient, and have higher depreciation rates. Conversely, so long as they’re a well known, popular model (Toyota, Mazda etc) they should be relatively cost effective to maintain with plenty of available spare parts.

Utes:

Utes are popular because they’re versatile and utilitarian, especially if you have a bit of acreage or livestock (they’re probably almost a must-have in those circumstances). They also hold their value well. But, again, with the exception of a few brands, they are more expensive to run than smaller cars. Popular models will be cheaper to maintain than less popular ones too.

Dealer vs. Private Sale

Is it better to buy from a dealer, or a private owner?

From A Dealer:

Dealers can be more expensive but this is often because their vehicles come with benefits like:

  • A statutory warranty for cars over a certain price ($4000 in WA), and under a certain age and mileage. In WA, both age and mileage affect the type of warranty that applies.
  • Better consumer protection; and
  • Financing options.

A dealer may also have a certified pre-owned program, which includes extended warranties and thorough pre-sale inspections.

By Private Sale:

Buying from a private owner is generally cheaper but comes with a lot more risks. The onus is completely on you to handle the due diligence yourself. If you don’t do a thorough job of it, you could wind up buying a lemon.

There are no statutory warranties with private sales so if something goes wrong with the vehicle after you’ve bought it, fixing it will be at your expense.

If you do want to pursue a private sale, take someone ‘mechanical’ with you. They will be able to spot obvious problems.

Verify the vehicle’s history, and have it inspected. The RAC have an inspection service.

Getting the Vehicle Checked

  • If you’re buying through a dealer, make sure the vehicle has been professionally inspected. If buying privately, it’s wise to arrange to have it checked yourself by a professional mechanic or inspection service.
  • Check the vehicle’s history. Get a Personal Property Securities Register (PPSR) check done to verify there aren’t any outstanding finances owing on it, that it’s not been written off through an insurance claim, or reported as stolen.
  • Test-drive the vehicle on as many road conditions as possible so you can get a feel for its performance. Listen for unusual noises and check things like the braking, power steering, wheel balance and so on. If buying privately, this is where having someone with mechanical experience with you will come in handy.

Warranties

In WA, all used vehicles sold through a dealer that are over $4000, under 12 years old and/or have done less than 180,000 kms, must be sold with a statutory used car warranty.

An extended warranty can provide added peace of mind but check what it covers.

If the car is still fairly new, it is probably still covered by the original manufacturer’s warranty. Check that this is the case and if so, verify how much time is left, and what the warranty covers.

Additional Tips

Don’t be afraid to ‘haggle’, particularly if you’re buying privately. Sellers often list things for sale at higher prices than what they’re expecting to get because it gives them room to negotiate. Do some research first though to identify the average market value of similar cars so you have a good basis for negotiation.

Don’t forget to factor in the cost of transferring the vehicle into your name. This will attract motor vehicle duty (stamp duty), as well as transfer fees.

Final Thoughts

Buying a used car rather than a new one can be a smart financial decision. However, it does require some preparation and research. Think about the type of car you want. Check online reviews and customer feed back, and ask questions in forums and social groups set up for this purpose. And be aware that sometimes things like amazing fuel efficiency come with a trade off by way of more expensive maintenance costs.

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Privacy Policy

1. Introduction

1.1 Count Limited and its related bodies corporate (collectively ‘Count’, ‘we’, ‘us’, ‘our’) respect your privacy and are committed to protecting your privacy. We understand the importance you attach to information that identifies you (your ‘personal information’) and we want to help you protect it.

1.2 We are bound by, and committed to supporting, applicable privacy legislation including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy (‘Policy’) explains how we collect, hold, use, and disclose your personal information that we may obtain when you submit information to us in person, by mail or email, or by visiting our website.


2. How do we collect and hold personal information about you?

2.1 We collect personal information from you in a variety of methods. Examples of how we collect personal information include: 

  • Through communications between you and our representatives or your adviser or accountant;
  • Your use of our website;
  • Completing application forms in relation to products and services;
  • Other avenues, where required to meet regulatory requirements and comply with the law;
  • When you apply for employment with us;
  • Through marketing activities which request information from you, such as surveys.

2.2 Because our products and services are often offered by intermediaries such as financial planners, solicitors, or accountants, we may collect personal information about you from these third parties.

2.3 You can deal with us anonymously or by pseudonym unless it is impractical for us to deal with you where you have not identified yourself or have used a pseudonym. We require certain personal information to provide you with services and information. If you do not provide us with certain personal information, we may not be able to provide you with access to those services or respond to your request for information.

2.4 We will only collect personal information from you where it is reasonably necessary for us to provide our services to you or to perform our functions or activities.

2.5 We will only collect sensitive information from you with your consent, except in permitted general situations which include:

  • The collection of the information is required or authorised by or under an Australian law or a court/tribunal order;
  • The collection is necessary to address a threat to an individual’s life, health, or safety; and
  • Permitted health situations.

2.6 We may hold your information electronically or physically and have in place appropriate data and physical security measures and protocols to protect that information from loss or from disclosure not contemplated by this Policy.


3. What type of personal information do we collect?

3.1 The type of personal information we may collect from you includes (but is not limited to):

  • Names, address, email, phone numbers, and job titles;
  • Information in identification documents such as your passport or driver’s licence;
  • Tax file numbers (TFNs) and other identification numbers such as Medicare number;
  • Date of birth and gender;
  • Financial information;
  • Details of superannuation and insurance arrangements;
  • Sensitive information (with your consent), such as health information or membership details of professional or trade associations or political parties;
  • Bank account details, shareholdings, and details of investments;
  • Educational qualifications, employment history, and salary;
  • Visa or work permit status;
  • Personal information about your spouse and dependants.


4. How do we use your personal information?

4.1 We will use the information you supply for the purpose of providing you with the service(s) agreed under our engagement and related services, such as accounting or business advisory services, or to meet obligations we may have at law, including in relation to health and safety.

4.2 We may also use the information we collect for our internal business and management processes (for example, accounting or auditing purposes), monitoring and improving our website, keeping you informed about our services and company news, and for any other purposes that would be reasonably expected by you and to allow us to comply with our obligations under the law.

4.3 We may also use personal information we have collected from you for the purpose of marketing our services. If you do not want to receive marketing material from us, you can unsubscribe by contacting us as detailed below:

  • For electronic communications, you can click on the unsubscribe function in the communication;
  • For hard copy communications, you can email us using the details in the ‘How to contact us’ section of our website informing us that you wish to unsubscribe http://www.count.au/Contact-Us.


5. How do we disclose your personal information?

5.1 Your personal information will only be disclosed:

  • To our employees, contractors, consultants, dealers, agents, or advisors as required to provide our services to you or for related purposes;
  • To suppliers and service providers (for example, accounting or auditing service providers or our website hosting service providers) in connection with our provision of services to you;
  • Where you have consented to the disclosure;
  • Where required or authorised to do so under an Australian law, court or tribunal order, or other governmental or regulatory body or agency;
  • In permitted health situations;
  • If we believe that the use or disclosure of the information is reasonably necessary for enforcement-related activities conducted by, or on behalf of, an enforcement body; or
  • In connection with an actual or proposed sale, reorganisation, or transfer of all or part of our business, including as set out in clause 16.1.

5.2 We may use, store, process, or back-up your personal information on servers that are located overseas (including through third-party service providers). The privacy laws in other countries might not be the same as in Australia. However, where we provide your personal information to third parties overseas, we will take such steps as are reasonable to ensure that your information is handled and stored in accordance with Australian privacy laws and this Policy. Currently, we use outsourced service providers in the Philippines, India, and Serbia.


6. Access to your personal information

6.1 You can request us to provide you with access to personal information we hold about you by sending us an email: privacy@count.au (no spam please) or writing to us at Level 1, 45 Clarence Street, Sydney NSW 2000.

6.2 We may allow an inspection of your personal information in person, or provide copies or a summary of relevant documents, depending on what is the most appropriate in the circumstances. Any charge we make for providing access will be reasonable and will not apply to lodging a request for access. Your request to access your personal information will be dealt with in a reasonable time.

6.3 Note that we need not provide access to personal information if a request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonable interference with another person’s privacy, or be a breach of the law. If we refuse access, we will provide you with reasons for doing so.


7. Accuracy and correction

7.1 To enable us to keep our records properly, please notify us if you believe that any information we hold about you is inaccurate, incomplete, or out of date and we will take reasonable steps, in the circumstances, to ensure that it is corrected. You can notify us by sending us an email: privacy@count.au (no spam please) or writing to us at Level 1, 45 Clarence Street, Sydney NSW 2000.


8. Our security procedures

8.1 We take your privacy and the privacy of our associated entities and their clients very seriously. We will take reasonable steps in the circumstances to protect any personal information you provide to us from misuse, interference, or loss and unauthorised access, modification, and disclosure.

8.2 We will also deidentify and destroy the personal information we hold about you once our legal obligations cease. Our security procedures are reviewed from time to time and we update them when relevant.

8.3 Please be aware that the transmission of data over the internet is never guaranteed to be completely secure. It is possible that third parties not under our control may be able to access or intercept transmissions or private communications without our permission or knowledge. We take all reasonable steps, in the circumstances, to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Such transmissions are done at your own risk.


9. Data breach notification

9.1 We are required to give notice to the Office of the Australian Information Commissioner (OAIC) and affected individuals of an “eligible data breach”. This means that if we hold personal information about you, and there is unauthorised access to or disclosure of your personal information, and if you, as the “affected individual” would be likely to suffer serious harm from this access or disclosure, we must notify both you and the OAIC.

9.2 “Serious harm” could include identity theft, threats to physical safety, economic and financial harm, harm to reputation, embarrassment, discrimination, or harassment. The test is whether a “reasonable person” would expect you to suffer serious harm.

9.3 If you are likely to suffer serious harm from a data breach, we will notify you of:

  • The nature of the eligible data breach (i.e., how the information was accessed or disclosed);
  • The type of information that was accessed or disclosed;
  • The steps that we have taken to control or reduce the harm, and those that we plan to take;
  • Any assistance we can offer you, such as arranging for credit monitoring;
  • Anything that we can suggest you can do to assist yourself or mitigate the harm;
  • Whether the breach has also been notified to the OAIC;
  • How you can contact us for information or to complain; and
  • How to make a complaint with the OAIC.

9.4 We will notify you using the same method that we usually use to communicate with you. If it is not practicable for us to notify you personally, we will publish the notification on our website.

9.5 There are some circumstances in which we do not have to notify you of a data breach. These include:

  • Where we have taken remedial action before any serious harm has been caused by the breach;
  • If you have been notified of the breach by another entity;
  • If notification would be inconsistent with Commonwealth secrecy laws; or
  • Where the OAIC declares that notification does not have to be given.

9.6 Depending on the nature of the breach and the harm, we may voluntarily inform other third parties such as the police or other regulators or professional bodies.


10. Identifiers

10.1 We will not adopt as our own any government identifiers you may provide to us such as TFNs and will not store these identifiers on any information.


11. Links to other sites

11.1 We may provide links to other sites for you to access. You should be aware that these other sites are not subject to this Policy or our privacy standards and procedures. You will need to contact them directly to ascertain their privacy standards.


12. Cookies

12.1 Our website may deposit “cookies” on a visitor’s computer. Cookies are pieces of information that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies are only sent back to the website that deposited them when a visitor returns to that site.

12.2 Cookies make it easier for you by saving your preferences while you are at our site. We never save personal identifiable information in cookies. Most web browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent.


13. Changes to our Privacy Policy

13.1 From time to time, we may vary this Policy for any reason. We will publish any changes on this website.

13.2 By continuing to use our website and continuing to provide us with your information, you confirm your acceptance of these changes.


14. Complaints resolution

14.1 We are committed to providing a fair and responsible system for the handling of complaints from parties whose personal information we hold. If you have any concerns regarding the way we have handled your privacy, please send us an email at privacy@count.au or write to us at Level 1, 45 Clarence Street, Sydney NSW 2000. We will address any concerns you have through our complaints handling process and we will inform you of the outcome of your complaint within a reasonable timeframe.

14.2 If after receiving our response, you still consider that your privacy complaint has not been resolved, you may refer your concerns to the Office of the Australian Information Commissioner at www.oaic.gov.au.